Thank you for choosing NexiIPTV. We strive to provide the best premium streaming experience possible. Please read our refund policy carefully to understand your rights and our commitments.

7-Day Money-Back Guarantee

We stand behind the quality of our service. If you experience persistent technical issues that our VIP support team cannot resolve within the first 7 days of your subscription, we will issue a full refund. Please note that refunds are only processed after our technical team has attempted to troubleshoot the issue with you via WhatsApp or Email.

Activation & Setup

We aim to activate your subscription instantly after payment confirmation. To ensure a smooth setup process, please provide our WhatsApp support team with the correct device type or application you intend to use. If no specific device is mentioned, we will provide a standard m3u link format.

Non-Refundable Conditions

• Refunds are not granted for buffering issues caused by slow internet speeds, ISP blocking, or hardware limitations on the user’s end.
• We have no direct control over broadcasting sources; therefore, temporary unavailability of specific channels or VODs does not qualify for a refund.
• Once the 7-day guarantee period has passed, the subscription is considered fully active and non-refundable.

If you have any questions about our refund policy or need assistance, please do not hesitate to contact our support team.